All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We accept returns on most new/unopened items within 30 days of delivery for a full refund minus the shipping costs to return the item(s). The items must be in unworn, unused and new condition, in the original packaging and with the tags intact. Items like teethers, bibs and chewable items are not eligible for returns. Due to potential health code violation, sales of these items are final.
To initiate a return please utilise the "Contact Us" page or email email@example.com. Include the reason for the return, the order number, your contact information and the description of the item(s) you wish to return. Once approved, Horas Baby will reply via email with further instructions and provide a return shipping label to streamline the process. The refund will only be processed once we physically receive the item(s) and determine the item(s) condition meets eligibility. Please note that the shipping charges will be deducted from the total refundable amount.